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Posted Date

January 4

Job Title

Front Desk Agent

Company

Homewood Suites by Hilton

Job Type

Full Time

Job Number

0104172-3

Level

Front Office Guest Services

Position Description

We are looking for people who could rate themselves a “10” for outgoing
and friendly and knows how to be on stage.

The Guest Representative is responsible for providing attentive, courteous and efficient
service to all guests prior to arrival and throughout their stay, while maximizing suite
revenue and occupancy. He/she is also responsible for all reservation and inquiry calls
during their shift. He/she is expected to actively develop superior service skills in
dealing with clients, guest, and co-workers.

EDUCATION & EXPERIENCE
• Experience in hotel or a related field preferred.
• High school diploma or equivalent required.
• Associate or bachelor degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Must have a valid driver’s license.
• Must be fluent in English.

REQUIREMENTS
• Exceptional service and guest satisfaction skills
• Exceptional communication and interpersonal skills
• Long hours sometimes required.
• Must be able to work evenings, weekends and holidays as needed.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
• Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately
Position  Available  available now
Salary Range Competitive Wages & Benefits
Contact Name Cori Shaw
Title Human Resources
Company Homewood Suites by Hilton
Address 423 West 300 South
City, State Zip Salt Lake City, UT 84101
Telephone 801-363-6700
Email cori@ensignhospitality.com

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