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Posted Date March 6

Job Title Internet Customer Service - Reservation - Bilingual English/Japanese
Company Marriott Vacation Club
Job Type Full Time
Job Number 0306173-1
Level Guest Services

Position Requirements

Fluency in English and Japanese (written/oral communication) required.

Position Description

Answer all correspondence concerning Marriott Vacation Club, MVC Destinations, Asia pacific, and the Marriott Frequency or Loyalty programs, by email or letter and other methods within the designated turnaround time so as to assure every customer is satisfied.

 

Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all reservation information with callers to ensure accuracy and explain guarantee and cancellation policies. Answer owner questions about property facilities, services, and surrounding areas. Provide assistance to owners with additional travel plans and vacation ownership usage options. Resolve owner service recovery issues (e.g., complaints, reservation errors). Input and access data in computerized systems by entering correct information into proper fields. Perform quality checks to balance and address red flags in the reservation systems.
Position  Available 

March 27

Salary Range

$14.00 per hour

Company Marriott Vacation Club
Address 310 W. Bearcat Drive
City, Zip Salt Lake City, UT  84115
Apply Online Marriott Vacation Club or email mvwslchr@vacationclub.com
 

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