Must have a comprehensive knowledge of all hotel departments and functions and ability to effectively communication in English both verbally and written

• Enthusiastically greet guests upon arrival.

• Register and assign rooms to guests promptly and efficiently.

• Issue room key and escort instructions to Bell Person or directly to guest.

• Date-stamp, sort, and rack incoming mail and messages.

• Transmit and receive messages using all communication avenues.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Listen to and solve guests’ concerns.

• Keep record of room availability and rate.

• Compute bill, collect payment, and make change for guests.

• Thank each guest by name for choosing your hotel.  Invite back.

• Make, confirm, and cancel reservations via all communication avenues.

• Accurately post charges such as room, food, liquor, or telephone to guest bill.

• Make reservation, transportation, or entertainment reservations for guest.

• Deposit guest valuables in hotel safe deposit box as requested and appropriate.

• Log and conduct wake-up calls timely and pleasantly.

• Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction.

• Ability to accurately use various office software.

• Ability to willingly perform other customer service and guest-related functions as required.