• Escort incoming guests to rooms.

• Assist guests with luggage.

• Inspect guest room to ensure that it is in order, and that supplies are adequate.

• Explain features of room such as operation of radio, television, in-room movie system, etc.

• Offer information pertaining to available hotel services, points of interest, and entertainment attractions.

• Deliver messages and run errands.

• Transport guests about property on van.

• Keep record of calls for service.

• Deliver packages, suitcases, and trunks.

• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.