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Posted Date August 7
Job Title Assistant General Manager
Company Residence Inn by Marriott
Job Type Full Time
Job Number 0807171-3
Level Management

Position Requirements


High school diploma or GED; 2 years experience in the guest services, front desk, housekeeping, or related professional area. OR  2-year degree from an accredited university in Hotel and Restaurant Management, or related professional field.

Position Description

Supports the successful execution of all operations in the hotel operations departments (will include Front Office, Housekeeping, Food and Beverage/Culinary, Sales and Marketing and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

 

Managing and Monitoring Activities that Affect the Guest Experience

 

 Provides excellent customer service by being readily available/approachable for all guests.

 Takes proactive approaches when dealing with guest concerns.

 Extends professionalism and courtesy to guests at all times.

 Responds timely to customer service department request.

 Ensures all team members meet or exceed all hospitality requirements.

 Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

 Assists in ensuring that the team has the capabilities to meet expectations.

 Leads by example demonstrating self-confidence, energy and enthusiasm.

 Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.

 Assists/teaches the team scheduling against guest and hours/occupied room goals.

 Performs hourly job functions as needed.

 

Ensures all staff have completed required training and continued training and are always prepared for Quality Inspections. 

 

Must ensure all staffing requirements are met and in line with budgeted labor levels.
Position  Available  Aug 21
Salary Range DOE
Contact Name Casey Chapple
Title General Manager
Company Residence Inn by Marriott
Address 7558 South Plaza Center Drive
City, Zip West Jordan, UT  84084
Email casey.chapple@marriott.com

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