2 years front office and customer care relations.  Ability to resolve guest issues quickly and effectively.  Must be able to multi-task work objectives and assignements throughout the shift.  Applicants must be able to work week days, weekends and holidays

     PRIMARY JOB DUTIES:

Register guests and assign rooms, accommodating special requests whenever possible.   

Check guests out efficiently.

Assist in pre-registration and blocking of reservations when necessary.

Comply with unit cash handling, credit and check cashing policies and procedures.

Complete daily checklist tasks.

Audit group guest accounts to ensure that postings to these accounts are in accordance with sales contract.

May be required to do laundry during shift

May be required to drive the hotel shuttle van during shift

Keep front desk area clean and presentable for guests

Practice positive guest relations by demonstrating Western states Lodging & Management hospitality and service standards.

Be knowledgeable of all brand specific front desk requirements and current promotions

Be knowledgeable and capable of operating current brand property management system.

Other duties as assigned by your supervisor.

     JOB QUALIFICATIONS

Ability to verbally communicate effectively with guests and co-workers.

Some exposure to cleaning chemicals

Prolonged periods of standing and/or walking 

Smile and provide a pleasant place for our guests

Computer skills are a plus