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Posted Date August 18
Job Title

Director of Guest Services

Company Hotel Park City
Job Type Full Time
Job Number 0828171-3
Level Management

Position Requirements

Minimum of 5 years hotel management experience, Bachelor's degree preferred.

 

Position Description

Reporting to the General Manager, the Director of Guest Services assists in the overall management responsibility for operation of the Front Desk, Bell, PBX and Reservation associates, directly managing profitability, product quality, and compliance to the hotels standards.

 

Responsibilities:

  • Participates in the hiring, training, scheduling, reviewing and disciplining of all guest services staff.

  • Ensures that service standards are met and developed to maintain consistent levels of excellence.

  • Fosters employee commitment and models desired service behaviors in all interactions with guests and employees.

  • Reviews daily operating results and weekly forecasting.

  • Reviews reports and financial statements to determine hotel operations performance against budget.

  • Responds to and handles guest problems and complaints.

  • Makes and executes the necessary decisions to keep achievement of the hotels goals.

  • Performs other duties as requested by the General Manager

Qualifications:

  • Must be detail-oriented and organized demonstrating strong leadership skills.

  • Able to work closely and communicate effectively with all associates, departments, and guests; in a professional manner maintaining high visibility.

  • Proven record in mentoring and leading a successful team.

  • Experience in forecasting & scheduling, daily reviews and analysis of operating results.

  • Proficiency in the use computer programs i.e. Microsoft Office Suite; Opera & MARSHA experience preferred.

  • Excellent verbal and written communication skills required.

Position  Available  Available now
Salary Range DOE
Contact Name James Murphy
Title Human Resources Manager
Company Hotel Park City
Address

2001 Park Avenue

City, Zip

Park City, Utah  84060

Email jmurphy@hotelparkcity.com

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