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Posted Date September 5   
 
Job Title Front Desk Supervisor
Company Marriott Park City
Job Type Full Time
Job Number 0905173-3
Level Front Office Guest Services
Position Requirements Must have 2-3 years of experience at a hotel, w/ supervisory skills. Prefer Marriott experience.

Position Description

The main responsibilities of the Front Desk Experience are:

1.  Administration

              Maintain standards of quality guest service.

              Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.

              Develop short- & long-term financial & operational plans for the guest service department that relate to the overall objectives of the hotel.

              Participate in the preparation of the annual hotel budget.

              Increase level of guest satisfaction by delivery of an exceptional product through employee development.

              Manage reservation function to maintain the highest possible room occupancy & average daily rate through suggestive selling by associates.

              Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

              Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

              Ability to accurately use various office and accounting software.      75%

2.  Support

              Must demonstrate a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

              Ability to assist with the design and preparation of statistical reports and presentations as needed.

              Ability to accurately report information.

              Ability to assist with various accounting department tasks as needed.

              Ability to scrupulously follow all Driftwood and hotel policies and procedures and hold subordinates accountable to same.

              Attend required meetings.          20%

 

Professionalism and Style Expectations   &  Weight

These are expected of every associate within Driftwood Hospitality Management, LLC.    Totals 10%.

 

3.  Personal Effectiveness

              Projects and assignments are completed thoroughly, professionally, and with care.

              Adjusts to high-pressure conditions and is open to change.

              Consistently maintains positive demeanor.

              Assumes responsibility for personal growth and development.

              Conducts him & herself (acts and dresses) professionally at all times; sets standards for all associates.      2.5%

4.  Communication

              Understands and communicates the Driftwood Mission.

              Expresses ideas and conveys information clearly, effectively, and professionally.

              Actively listens to others.

              Conveys company information, decision, or problems to appropriate parties on a timely basis.

              Works to resolve disagreements and is respectful of peers and co-workers.       2.5%

Physical Requirements

5. These are required of every associate.

              Minimum lifting of 20 pounds.

              Pushing, bending, stooping, upward reaching, manual dexterity.

              Hearing, writing, typing.

              Minimum pulling of 20 pounds.

              Other duties may be assigned.

Additional responsibilities specific to you are:

              Must have a comprehensive knowledge of all hotel departments and functions.

              Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

              Must have exceptional mathematical and computer skills.

              High school education and relevant training and experience required.  Additional education preferred.

              Ability to timely obtain any required licenses or certificates.

              CPR training required; first aid training preferred.

              Additional language ability preferred.
Position  Available  September 11
Salary Range $15+ per hour DOE
Contact Name Stacie Moore
Title Director of Human Resources
Company Marriott Park City
Address 1895 Sidewinder Dr
City, State Zip Park City, UT  84060
 Phone 435-615-4505
Email smoore@dhmhotels.com

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