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Posted Date January 3
Job Title Front Office Manager
Company Ramada Salt Lake
Job Type Full Time
Job Number 0103171-3
Level Management
Position Description

The Front Desk Manager responsibilities include overseeing all aspects of the front desk operation. This includes maintaining customer satisfaction and exceeding guest expectations; responding to guest questions or problems in a timely, professional manner. Training front desk staff on procedures, computer systems, customer service and cash handling. Demonstrate positive leadership characteristics, which inspires Team Members to meet and exceed standards.


Recruits, selects, and retains a quality Front Office staff, including Front Desk Associates and Valet/Bellmen staff.

Supervises the front office to ensure that Front Desk and Valet Staff are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction.

Ensures smooth, efficient and professional operation of all front office operations including check-in and check-out of all guests through proper handling of guest accounts.

Initiates and implements up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

Trains each Front Office Associate and Valet to deliver efficient, excellent service to customers and guests. Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Leads by example: Provides Great Customer Service to all Guest in a warm and Friendly Manner.

Audits all work for accuracy and consistency on a regular basis. Maintains high standards of each Associates work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.

Enforces adherence to the Company's standards of dress and appearance.

Works with General Manager to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.

Verifies payroll on a daily and weekly basis for all Front Office and Valet personnel.

Handles customer complaints, credit card charge backs, and customer care cases.

Develops knowledge of frequent guests and their special requests and needs.

Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.

Responsible for proper key control and other security measures.

Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.

Becomes knowledgeable of emergency/fire evacuation and safety procedures and train staff as needed. Must be trained to use an Automated External Defibrillator and know medical emergency procedures. Informs General Manager of any unsafe conditions.

Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Desk matters, the Controller on all Accounting/Front Desk issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed.

Provides timely weekly work schedules, posted at least three (3) days before the start of the new workweek.

Must be capable of performing all duties of the Front Desk for any position.

Position  Available  available now
Salary Range DOE
Contact Name Dirk Sanderson
Title Director of Sales
Company Ramada Salt Lake
Address 2455 So. State Street
City, Zip Salt Lake City, UT
Telephone 801-486-2400


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