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Front Desk Agent
Front Office Guest Services
We are looking for people who could rate themselves a 10 for
and friendly and knows how to be on stage.
The Guest Representative is responsible for providing attentive, courteous and efficient
service to all guests prior to arrival and throughout their stay, while maximizing suite
revenue and occupancy. He/she is also responsible for all reservation and inquiry calls
during their shift. He/she is expected to actively develop superior service skills in
dealing with clients, guest, and co-workers.
EDUCATION & EXPERIENCE
Experience in hotel or a related field preferred.
High school diploma or equivalent required.
Associate or bachelor degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
Must have a valid drivers license.
Must be fluent in English.
Exceptional service and guest satisfaction skills
Exceptional communication and interpersonal skills
Long hours sometimes required.
Must be able to work evenings, weekends and holidays as needed.
Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must work well in stressful, high pressure situations.
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
Must maintain composure and objectivity under pressure.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately
|Position Available||available now|
|Salary Range||Competitive Wages & Benefits|
|Contact Name||Cori Shaw|
|Company||Homewood Suites by Hilton|
|Address||423 West 300 South|
|City, State Zip||Salt Lake City, UT 84101|