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Posted Date June 15
Job Title Front Desk / Guest Services
Company Ramada Salt Lake
Job Type Full Time
Job Number 0331171-3
Level Guest Services
Position Requirements Start a job that will allow you to get employment in almost any city in the US. The Ramada Salt Lake (2455 S. State Street) is looking for a dependable, responsible, mature employee to become our Front Desk Agent

Position Description

Responsibilities include (but are not limited to):

Welcomes guests in a warm, friendly, prompt, and professional manner Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out Up-sell rooms when possible to maximize lodging revenue.

Utilize all guest notes to provide preferences on accommodations and services.

Follow proper cash handling procedures Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages.

Assist at other front desks, internal and external departments as necessary Handle confidential and guest information with the highest degree of integrity.

Ensure the area is maintained in an organized manner and kept cleaned every shift.  (i.e. entrance, lobby, front desk, back office, storage closets).

Complete all administrative paperwork in a timely and accurate manner Responsible for ensuring that all guests have the highest quality guest service experience possible by adhering to the brand standards.

Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services Answer the phone according to brand standards.

Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up.

Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests.  Anticipate guest needs, respond promptly and acknowledge all guests.

Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.

Notifies manager or lead if any equipment is broken or supplies are running low.

Practices safe work habits in all types of duties and with all equipment.

Position  Available  available now
Salary Range DOE
Contact Name Dirk Sanderson
Title Director of Sales
Company Ramada Salt Lake
Address 2455 So. State Street
City, Zip Salt Lake City, UT
Telephone 801-486-2400


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