Concierge

Job Overview

The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests’ reservations, fully acquainted with local points of interest, and coordination of guests’ parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Job Specifications:  

• Outlet: Grand Summit Hotel
• Housing: May Be Available
• Expected Pay Range: $20.00 – $22.04 / hour

• Shift & Schedule Availability: Full & Part Time

• Skill Level: Entry Level

Job Responsibilities:  

• Complete guest notes into the reservation and concierge system in a timely and complete manner.

• Review all arrivals to ensure all instructions and billing requests have been addressed properly.

• Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.

• Active in the promotion of in-house events and adventure programming.

• Maintain a high level of professionalism.

• Anticipate guests’ needs, respond promptly and acknowledge all guests.

• Communicate guest requests with other departments as needed.

• Other duties as assigned.

Job Requirements: 

• Ability to sit or stand for long periods of time.

• We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary.

• Desire to learn and grow.

• Must be able to communicate fluently in English.
• At least one year of high-end guest service experience in a property of similar size and quality OR College degree with an emphasis in Hospitality – preferred

The expected pay range is $20.00 – $22.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.