Front Desk Manager

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Black Desert Resort
  • Post Date: May 25, 2024
  • Applications 0
  • Views 77
Job Overview

The Front Desk Manager role is crucial in ensuring the smooth operation of front office activities and delivering exceptional service to our guests. The Front Desk Manager will act as the primary point of contact for guest inquiries and concerns, ensuring that all front desk operations run efficiently and effectively, and maintaining the high standard of guest satisfaction that Black Desert Resort is known for.


Job Specifications:


Onsite: Black Desert Resort

Shift & Schedule Availability: Year Round / Full Time

The budgeted range starts at $58,000 – $65,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Job Responsibilities but not limited to:


  • Oversee and manage the daily operations of the front desk and guest services, ensuring exceptional service standards are consistently met.
  • Act as the primary point of contact for guest inquiries, concerns, and special requests, providing timely and effective solutions.
  • Coordinate with various departments, including housekeeping, maintenance, and F&B, to ensure guest needs and expectations are fulfilled.
  • Monitor and manage front desk staff, ensuring they are well-trained, motivated, and delivering high-quality service.
  • Handle guest check-ins and check-outs, reservations, and any other front office duties as required.
  • Ensure all guest interactions are handled with professionalism, courtesy, and a focus on personalized service.
  • Address and resolve any issues or emergencies that arise, ensuring minimal disruption to guests and operations.
  • Assist in the development and implementation of policies and procedures to improve efficiency and guest satisfaction.
  • Provide leadership and support to the front office team, fostering a positive and productive work environment.
  • Prepare reports and conduct regular briefings with the front office team.


  • Minimum of 3 years of experience in front office or guest services within a luxury hotel or resort environment.
  • Strong leadership skills with the ability to manage and motivate a team.
  • Excellent communication and interpersonal skills, with a focus on guest service.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work various shifts, including nights, weekends, and holidays.

Compensation Range

The compensation for this position is $58,000.00/Yr. – $65,000.00/Yr. based on qualifications and experience.

Job Detail
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