Front Desk Night Auditor

This job has been Expired
Black Desert Resort
  • Post Date: June 13, 2024
  • Apply Before: August 12, 2024
  • Applications 0
  • Views 84
Job Overview
About UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location DescriptionBlack Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference center, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay.  As a valued member of the Pyramid Global family, you’ll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication.   Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!

OverviewJob Summary:

As a Front Desk Night Auditor at Black Desert Resort, you will be responsible for balancing the day’s accounts, providing exceptional service to our guests during overnight hours, and ensuring a smooth end-of-day process. This role combines the duties of a front desk agent with those of a night auditor, requiring both guest service skills and financial accuracy.


Job Specifications:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year Round / Full Time

Salary Range: $18.00/ Hour. Actual pay will be adjusted based on experience.

Projected Start Date: August 5th


Why Join Us:

  • Competitive Salary and Benefits: Comprehensive health insurance, Shift Meal in the employee dining room, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
  • Dynamic Environment: Opportunity to work with amazing team members in a luxurious resort setting with diverse banquet events.
  • Career Growth: Opportunities for professional growth and advancement in the culinary and hospitality field.


Job Responsibilities but not limited to:

  • Review and balance daily financial transactions including credit card settlements and cash receipts.
  • Prepare and distribute daily reports summarizing financial activities.
  • Verify and post revenue from all hotel operations ensuring accuracy and compliance with accounting standards.
  • Reconcile accounts and prepare the night audit report.
  • Assist guests with check-ins and check-outs during the overnight shift, ensuring all procedures are followed accurately.
  • Handle reservation bookings, modifications, and cancellations.
  • Respond to guest inquiries, resolve any issues, and provide information about resort amenities and local attractions.
  • Process payments and manage billing inquiries.
  • Provide a welcoming and efficient experience for guests, addressing them by name to personalize interactions.
  • Serve as the first point of contact for guests over the phone, providing courteous and efficient service.
  • Manage internal communication systems, ensuring prompt and accurate delivery of messages to guests and staff.
  • Monitor and report any suspicious activities or security concerns.
  • Maintain accurate guest records and ensure confidentiality of guest information.
  • Operate the resort’s Private Branch Exchange (PBX) system, including handling incoming and outgoing calls, transferring calls, and providing general information to callers.
  • Assist guests with wake-up calls, voicemail, and other telecommunication services.

QualificationsPreferred Qualifications and Skills:

  • Proven experience as a Night Auditor, Front Desk Agent, or similar role in a luxury hotel/resort setting.
  • Strong analytical and numerical skills.
  • Excellent communication skills, both verbal and written.
  • Proficiency in hotel management software and Microsoft Office.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and handle high-stress situations with grace.
  • A commitment to delivering high levels of customer service.
  • Ability to work overnight shifts, including weekends and holidays.
Job Detail
  • CityIvins
  • Apply on hotel’s jobs site
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