Reservations Agent

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Black Desert Resort
  • Post Date: May 22, 2024
  • Applications 0
  • Views 87
Job Overview

The reservation agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.

 

Job Specification:

 

Onsite: Black Desert Resort

Shift & Schedule Availability: Year Round / Full Time

The budgeted range starts at $15 – $16. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Job Responsibilities including but not limited to:

 

  • Handle incoming calls and emails for room reservations, modifications, and cancellations.
  • Provide detailed information about resort amenities, services, room types, and rates.
  • Use the reservations system to check availability and book reservations accurately.
  • Assist guests with special requests and inquiries in a professional and courteous manner.
  • Collaborate with other resort departments to ensure guest requirements are met.
  • Process reservation-related paperwork and maintain accurate records.
  • Follow up on guest bookings and confirmations.
  • Identify and maximize room sales opportunities to enhance revenue.
  • Address and resolve any issues or concerns that arise during the reservation process.
  • Maintain up-to-date knowledge of resort events, promotions, and policies.

Qualifications

 

  • Previous experience in customer service or reservations is preferred but not required.
  • Strong verbal and written communication skills.
  • Proficiency in computer systems and ability to learn reservation management software.
  • Excellent phone etiquette and customer service orientation.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with good organizational skills.
  • Flexibility to work in shifts, including weekends and holidays.

Compensation Range

The compensation for this position is $15.00/Hr. – $16.00/Hr. based on qualifications and experience.

Job Detail
  • CityIvins
  • Apply on hotel’s jobs sitehttps://www.blackdesertresort.com/careers
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