Black Diamond Lodge Guest Services Agent

Deer Valley Resort
Job Overview
  • PURPOSE OF POSITION:  To ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.

    JOB QUALIFICATIONS:

    • Relevant customer service experience
    • Maintain composure with staff and guests under pressure, be detail oriented and have a positive attitude and professional appearance
    • Communicate clearly and professionally(spoken and written communication)
    • Use initiative on other tasks especially during slower times
    • Knowledge of Microsoft Office software and basic cash handling and accounting skills
    • Must be able to drive company vehicle.  Deer Valley Resort requires that all drivers must have a clean drivers license, be at least 21 years of age and have a minimum of four years of driving experience
    • Be able to spend long hours on your feet and lift 40 pounds
    • Knowledge of the Park City area is beneficial

     

     JOB DUTIES AND RESPONSIBILITIES:

    • Check guests in and out of Black Diamond Lodge
    • Answer the phone in a professional manner
    • Help guests with directions, information and instructions
    • Concierge duties including making reservations for transportation, restaurants and activities
    • Drive guests locally in the company vehicle
    • Assist guests with luggage
    • Grocery delivery to rooms
    • Settle guest balances upon departure
    • Handle cash and credit card transactions
    • Produce and check reports for accuracy
    • Other duties and responsibilities as assigned

     Keyword: front desk, coordinator, Black Diamond, clerk, customer service, guest services, summer, seasonal, on call, Deer Valley, DV, Park City, Utah, UT

  • Additional Information
    • Perks & Benefits:
      Ski for Free, 401K, Health Insurance, Retail & Restaurant Discounts, and More!