Front Desk Host

This job has been Expired
Hyatt House Pleasant Grove
  • Post Date: 03/18/2021
Job Overview

Our Front Desk Hosts are responsible for making that first impactful impression when our guests walk into our hotel. They are warm, welcoming, and have a passion for engaging people in a friendly manner that create lasting relationships that bring guests back time and time again. They represent themselves in a relatable yet professional manner while interacting with guests, checking them in, listening to them, getting to know their preferences while staying with us and taking guest requests. They’re always looking for opportunities to wow our guests and start their stay off feeling heard, welcome, and comfortable. Not only do our Front Desk Hosts check in our guests but they also are very clean and organized as they know the lobby area is the first physical impression. They help keep lobby furniture clean and aligned, with fluffed pillows and clean surfaces, they receive incoming phone calls, take requests from guests in-house and communicate those needs to the correct department, resolve guest issues that arise using professional manners, self-control, compassion and empathy, make/change/cancel reservations, keep the guest market stocked, receive incoming packages/orders, arrange shuttle transportation, drive the shuttle when needed, and assist in other areas of the hotel upon request.

Job Expectations –

  • A positive and excited attitude to take care of the guests, and your fellow employees
  • A passion for hospitality
  • High attention to detail and loves physically challenging work
  • Ability to clean and perform housekeeping duties in a lodging facility
  • Reliable and dependable
  • Excellent communication Skills
  • Able to hold conversations in English
  • Enthusiasm to reach out and connect with guests
  • Excellent time management in the fast-paced environment
  • Commitment to problem solve, and focus on solutions
  • Have a detailed eye for quality in presentation and cleanliness
  • Organized
  • Supportively works with co-workers to create unity in a positive environment
  • Understands that challenges are opportunities in disguise
  • Works well in a changing environment
  • Follows proper procedures for food handling and safety
  • Follows all Sequoia Hospitality and HYATT house policies and procedures
  • Works with integrity
  • Provide a professional image every day wearing the proper uniformJob Requirements –
  • Must be 18 years or older
  • High School Diploma or GED required
  • Must have the ability to bend, stoop and lift
  • Must be on your feet the entire shift
  • Ability to lift 50 lbs
  • Must be able to provide documentation to work legally in the United States

Benefits –

  • $11.50 an hour Starting Pay
  • Earn up to $13.00 an hour in your first year
  • All Employee receive double pay on Holidays
  • Hotel Discounts available at Hyatt hotels worldwide
  • Cross train and work towards a career in hospitality management
  • Direct Deposit available
  • Paid every two weeks

Schedule –

Depending on the day and the shift, your shift would start between 7:00 am – 9:00 am, or 2:00 pm and 4:00 pm, and your shift would be done between 3:00 pm and 5:00 pm or 10:00 pm – 12:00 pm. Schedule is based on hotel occupancy and need. Days available Sunday – Saturday

Job Type: Full-time

Pay: From $11.50 per hour