Front Desk Manager

Hotel Park City
  • Post Date: 03/27/2021
Job Overview

Hotel Park City, Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Front Desk Manager.

 

The duties of this important position are, but not limited to:

  • Assists the Director of Guest Services in managing and coordinating the daily activities of guest service team members; Front Desk Attendants, Drivers, Bell Attendants,Telephone Operators, Night Auditors, to ensure exemplary guest satisfaction and to maximize hotel profitability.
  • Ensures the arrival, departure, and all other guest service interactions are conducted in an efficient, professional, and friendly manner.
  • Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of quality and responsiveness.
  • Helps to reduce and resolve guest service complaints by anticipating potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
  • Tracks guest satisfaction surveys and maximizes usage of the guest response tracking system.
  • Performs other job related duties as assigned by the Director of Guest Services

-Equal Opportunity Employer-