Supervises Front Office and Breakfast Staff to ensure guest expectations are surpassed at the University Guest House.
Associate degree in a business-related field or equivalency; two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required.
Bachelor’s degree in a business related field and cash handling experience preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Supervises customer service oriented staff, including all front desk, reservations, bell and breakfast staff. Ensures customers are processed and situations are resolved in a professional manner. Coordinates operations with other departments and organizations. Oversees all day-to day operations at the hotel front desk. Hires, trains, evaluates performance, recommends pay adjustments and disciplines staff. Responsible for reviewing schedule and making any needed changes. Responsible for reviewing and approving staff payroll. Resolves customer complaints, solves problems and deals with policy issues. Determines staffing needs for the Guest House front office, scheduling accordingly. Assists Group Rooms Coordinator with duties affecting Front office.
The Front Office Manager is responsible for cleaning and organizing storage closets so this person must have the ability to bend and reach overhead.
Previous hotel or hospitality experience is strongly preferred.