Summary of Duties and Responsibilities: Under the direction of the Vice-President of Hotel Operations, the General Manager is responsible to manage hotel property operations on a day-to-day basis to assure optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marketing, overall property appearance and maintenance, brand management, and profit/financial control.
• Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.
• Prepare property budget and forecasts.
• Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Explain and manage financial activities; reconciles all financial accounts.
• Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Participate and monitor monthly inventory of supplies and equipment.
- Ensure purchases made are within budget and by approved vendors.
• Work with Sales staff to manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Make sales calls as needed.
• Identify and seek out potential business in local market.
- Maintain relationships with local account contacts and key decision makers to increase hotel’s visibility within the local market.
• Coordinate and implement sales and marketing activities of the property.
• Promote 100% guest satisfaction throughout property; instill this high level of guest satisfaction objective to all hotel associates.
• Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
• Recruit qualified applicants; train employees in accordance with company and brand standards.
• Motivate and give direction to all employees.
• Communicate all policies and procedures to entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Adhere to federal, state and local employment laws and regulations.
• Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conduct coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensure that employee related issues are resolved in a manner consistent with company policies.
• Mentor and develop Assistant General Manager; provide learning opportunities by assigning new tasks in all General Management responsibilities; evaluate AGM’s strengths and weaknesses and provides training and on-the-job tasks to prepare AGM for GM opportunities.
• Perform duties in all aspects of hotel operations whenever needed.
• In coordination with engineering staff, regularly inspect and document repairs and cleanliness of hotel property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.
• Serve as “Manager on Duty” as required.
• Provide other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.
- Completion of high school or equivalent education/training level.
- 5 years of experience related to the above set of duties with at least one year of experience directly supervising others.
- Ability to read, speak and write in English; ability to use conversational Spanish is helpful.
- Ability to effectively present information in one-on-one and small group situations to guests, vendors, and associates.
- Ability to organize and manage, prioritize and meet deadlines of multiple projects.
• Proficiency using computers including Microsoft Office and social media/booking websites and search engines.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Daily Pay – get paid on-demand
- Medical Insurance
- 401K Employer Match
- Paid Time Off starting on first day
- Free Life and Accident Insurances
- Opportunities for growth and advancement within the Woodbury Group of hotels
- Retention and Referral Bonuses (after 30 days)
- Awesome worldwide hotel discounts (up to 75% off)
- Employee Assistance Program
- Employee Wellness Program (Wellable)
CitySalt Lake City
Apply on hotel’s jobs sitehttps://towneplacesuitesslcdowntown.careerplug.com/j/018xxka