General Manager of TownePlace Suites Downtown

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Marriott TownePlace Suites SLC
  • Post Date: May 4, 2022
  • Applications 0
  • Views 242
Job Overview
Come join our award-winning team as the new General Manager of the TownePlace Suites by Marriott located in downtown Salt Lake City.

Summary of Duties and Responsibilities: Under the direction of the Vice-President of Hotel Operations, the General Manager is responsible to manage hotel property operations on a day-to-day basis to assure optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marketing, overall property appearance and maintenance, brand management, and profit/financial control.

Marriott and the Woodbury Group care about your safety where you work. We comply with Marriott brand standards and have adopted the “Commitment to Clean” program to ensure the safety of you and our guests.
Essential Functions
Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
 
Financial
• Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.
• Prepare property budget and forecasts.
• Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Explain and manage financial activities; reconciles all financial accounts.
• Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Participate and monitor monthly inventory of supplies and equipment.
  • Ensure purchases made are within budget and by approved vendors.

    Sales
    • Work with Sales staff to manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
    • Make sales calls as needed.
    • Identify and seek out potential business in local market.

  • Maintain relationships with local account contacts and key decision makers to increase hotel’s visibility within the local market.
    • Coordinate and implement sales and marketing activities of the property.
Guest Satisfaction
• Promote 100% guest satisfaction throughout property; instill this high level of guest satisfaction objective to all hotel associates.
• Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
Associate Management
• Recruit qualified applicants; train employees in accordance with company and brand standards.
• Motivate and give direction to all employees.
• Communicate all policies and procedures to entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Adhere to federal, state and local employment laws and regulations.
• Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conduct coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensure that employee related issues are resolved in a manner consistent with company policies.
• Mentor and develop Assistant General Manager; provide learning opportunities by assigning new tasks in all General Management responsibilities; evaluate AGM’s strengths and weaknesses and provides training and on-the-job tasks to prepare AGM for GM opportunities.
• Perform duties in all aspects of hotel operations whenever needed.

Property Appearance
• In coordination with engineering staff, regularly inspect and document repairs and cleanliness of hotel property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.

Miscellaneous
• Serve as “Manager on Duty” as required.
• Provide other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.

Minimum Qualifications
  • Completion of high school or equivalent education/training level.
  • 5 years of experience related to the above set of duties with at least one year of experience directly supervising others.
  • Ability to read, speak and write in English; ability to use conversational Spanish is helpful.
  • Ability to effectively present information in one-on-one and small group situations to guests, vendors, and associates.
  • Ability to organize and manage, prioritize and meet deadlines of multiple projects.
    • Proficiency using computers including Microsoft Office and social media/booking websites and search engines.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
    • The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 Benefits
  • Daily Pay – get paid on-demand
  • Medical Insurance
  • Dental
  • Vision
  • 401K Employer Match
  • Paid Time Off starting on first day
  • Free Life and Accident Insurances
  • Opportunities for growth and advancement within the Woodbury Group of hotels
  • Retention and Referral Bonuses (after 30 days)
  • Awesome worldwide hotel discounts (up to 75% off)
  • Employee Assistance Program
  • Employee Wellness Program (Wellable)
Job Detail
  • CitySalt Lake City
  • Apply on hotel’s jobs sitehttps://towneplacesuitesslcdowntown.careerplug.com/j/018xxka
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