Responsible for the day-to-day operation and success of the hotel, conference center, food & beverage and the onsite restaurant. This includes maintaining the highest level of guest satisfaction, responding to guest’s comments and requests in a timely manner. As a the Hotel GM, you will be responsible for all financial, Payroll and Accounting practices. This will be accomplished by maintaining control of all costs, wages, monthly financials, P&L’s and financial statements, invoicing, purchasing and annual budget generation. A financial reporting and a financial recap will be required to be provided for each month. By providing amazing leadership to department mangers, you as the GM will lead by example by being hands on in all hotel departments. Further as the Hotel GM you will provided strong motivation for all sales and marketing efforts for the hotel entity through motivation, direction and revenue management. The culture of our company is PERSONAL TOUCH. This culture will start at the top and will be shared and encouraged by you as the hotel GM to all department managers and hotel associates. Last but not least, you will be responsible for having a positive attitude and for creating a fun and vibrant environment for your hotel team and hotel guests, through methods of amazing guest, associate and customer service. The hotel is only as successful as their leader allows them to be. As the GM you will empower your associates to work and treat each other and hotel guests with respect and allow them to take care of your hotel guests at the very highest level of customer service.
Reports to: Regional Director, Hotel Operations
Supervises: Hotel & Conference Center Staff
Interfaces with: Department Managers, Guests, Associates, and Vendors, Regional Sales Manager, Brand Management, WSLM Partners
PRIMARY JOB DUTIES
Committed to ensuring every guest leaves satisfied.
Provides a personal example of commitment to guest service by responding to each guests needs.
Empowers staff to deliver guest service by encouraging and rewarding responsive guest service.
Ensures hotel standards contribute to the delivery of consistent guest service.
Sales and Marketing:
Be active in the sales effort.
Must have a strong understanding of revenue management and trends
Successful revenue forecasting is highly sought after.
Ensure staff is knowledgeable about incoming groups and new accounts.
Communicate with the Director of Sales to be informed of recent developments and upcoming events.
Sales calls and sales related activities one to two days a week.
Ensure daily deposits are made.
Review daily reports to include revenue, rate override, forecast and other reports generated by your property management systems as needed.
Understand budget and ensure operating costs and labor costs are appropriate based on business demands and yearly budgets.
Must be able to communicate and explain monthly and yearly financial reviews both verbally and in writing.
Ability to provide a detailed financial recap to ownership each month discussing the details of the Income Statement, P&L’s, Balance sheet and Cash flow statements.
Ensure staff is trained in financial control procedures for cash, vouchers, inventories and receivables an these procedures are regularly followed.
Knows the demand segments and sources of business for each.
Ensure city ledger accounts are kept current and invoices are sent regularly for accounts receivables.
Ensure monthly financial statements are correct and ready for monthly financial reviews.
Attend monthly financial reviews with Regional Director of Operations and WSLM Partners
Greet employees one on one and provide open communication environment.
Participate in recruiting, selection, orientation, training and performance evaluations.
Maintain a positive, cooperative work environment between staff and management.
Ensures all employees know hotel & conference center objectives.
Ensures employees understand policies, pay procedures, bonus plans and benefits.
Ensures payroll is reviewed daily and processed in accordance the payroll timeline.
Ensure all employees have up to date information in employee files and document all training and progressive discipline.
Ensure Food and Beverage procedures meet Health codes and specific brand standards.
Ensures ongoing staff involvement in preventive maintenance programs
Ensures hotel & conference center continue to have outstanding Quality Assurance Evaluations.
Inspect rooms, building exterior, parking lot, hotel shuttle, etc. daily.
Performs other reasonable tasks as assigned.
Pushing, pulling, bending, stooping, upward reaching
Prolonged periods of standing and walking
Able to lift a minimum of 30 lbs.