Guest Services Manager

This job has been Expired
Pendry Park City
Job Overview

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

 

 

Guest Services Manager

Opening winter of 2021, Pendry Park City will be the ideal base for outdoor adventures in every season. Our prime ski-in/ski-out location offers 7,300 acres of exceptional terrain paired with all of the services of a luxury resort, including ski valet, Spa Pendry, fine dining and a rooftop bar and pool. During the warmer months, hiking, mountain biking, and outdoor concerts are equally enticing endeavors. A modernist take on a traditional alpine lodge, the resort will feature 152 guestrooms and suites, along with fully serviced Pendry Residences Park City ranging in size from studios to four-bedroom homes.  In the true tradition of Pendry, impeccable service-at-the-ready awaits you, making every aspect of your stay a pleasure.

With captivating destinations, artful environments, and attentive service, Pendry ushers in a new era of luxury hospitality. If you share the same passion for the emergence of the new luxury traveler: the guest who values design, service, culture and comfort, but wants to experience them in a new way, then we invite you to discover a modern professional and socially integrated experience with Pendry.

SUMMARY

The Guest Services Manager is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company’s goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

  • Lead by example; support the department operation and provide direct service to guests as needed.

  • Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.

  • Assist in creating and implementing profit and flow-through enhancing strategies and programs.

  • Review daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts.

  • Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts.

  • Assist in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.

  • Support the hotel’s life-safety systems and be prepared at all times for emergency situations.

 QUALIFICATIONS 

  • Minimum of four (4) years’ experience in customer service

  • Two (2) to three (3) years of hotel supervisory experience

  • Bachelor’s Degree required

  • Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur

PREFERRED

  • Luxury hotel experience strongly preferred

  • Knowledge and experience in using Birchstreet, Alice and Rex

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis.  Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

 

 

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.