Home or Office Based Customer Service Agent

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Orchid.Events
  • Post Date: May 12, 2022
  • Applications 0
  • Views 332
Job Overview

Part-time, 20-30 hours per week

Rate of Pay:  $17/hr

Orchid Events (Orchid) provides hotel reservation services for conventions in cities throughout the United States.  Clients include associations, trade shows, direct selling, corporate, faith-based, and government organizations.

We are seeking candidates to work a part-time schedule, from home or in-office, as a part of our Customer Service Team.

Responsibilities:

  • Answer inbound telephone calls from guests, assist with making and modifying hotel reservations
  • Answer customer emails
  • Occasional data entry from paper reservation forms
  • Special projects, including but not limited to: hotel rate comparisons, process rooming lists, build customer surveys, various projects using Excel

Qualifications:

  • Inbound call center and/or hotel experience highly preferred
  • Local candidates are preferred
    • Orchid headquarters is in Salt Lake City and a brief in-office training period will be beneficial if working from home exclusively.
  • Communicate effectively with customers over the phone
  • Technical Proficiency – experience with or ability to learn rapidly:
    • Windows OS, MS Office suite, Excel
    • Reservation software
    • Other web-based apps
  • Skilled writer
  • Organized and motivated

To Apply:

Email cover letter and resume to Natalie Cardon:  ncardon@orchid.events

Final candidates will be subject to a background and reference check. E/O/E

Job Detail
  • CitySalt Lake City
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