Houseperson

Hyatt Place Provo Downtown
Job Overview

Job Description

Title:                    Houseperson

Department:      Housekeeping

Reports to:          Executive Housekeeper/ Housekeeping Supervisor

Job Summary: Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.  Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

Job Duties/Responsibilities:

  • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
  • Cleans rooms, hallways, and restrooms.
  • Washes walls and ceiling, moves furniture’s and turn mattress.
  • Sweeps, mops, scrubs, waxes, and polishes floor.
  • Dusts and polishes metalwork.
  • Collects soiled linen for laundering.
  • Received linen supplies from floor shoots.
  • Maintains housekeeping carts.
  • Removes trash collected by room attendants.
  • Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, soiled linen.
  • Pickup clean linen and refill the par stock of linen in housekeeping closets.
  • Deliver towels, cribs, cots and other items to the guest rooms upon request.
  • Perform duties of room attendant when necessary.
  • Sort linen, stock room attendant closets.
  • Refill the par stock of guest amenities and supplies in each housekeeping closet.
  • Help the room boys / house maids with the heavy lifting when super cleaning / spring cleaning of rooms.
  • Clean all public areas in the prescribed manner while following department standard operating procedures.
  • Remove soiled linen and trash from the pool side and other service area and take to appropriate locations in the prescribed manner.
  • Report missing / found articles, damage, or merchandise problems to the housekeeping supervisors.
  • Respond at all times in a friendly, helpful manner to guests and other colleagues.
  • Other duties and tasks as assigned.
  • Report to work in required uniform and in adherence with the Hotels Dress Code Policy.
  • Must be able to work independently and as a team player.

PREREQUISITES:

Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance.

Walk and stand for long periods of time.

Stoop and kneel intermittently throughout day.

EDUCATION:

High School or equivalent or 1 year diploma in hotel management.

EXPERIENCE:

Previous housekeeping experience preferred. Freshers with no experience are also considered.