Job Overview
Included but not limited to:
- Provide level 1 & 2 support for all colleague requests for hotel systems and applications using the internal ticketing system
- Schedule and perform regular software and hardware maintenance
- Follow appropriate company standards of PC imaging, configurations and software installations
- Establish priorities for daily, weekly, and monthly projects and related tasks based on business needs to meet deadlines
- Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows Server Operating Systems
- Maintain internal software/hardware inventory systems
- Assist with general IT needs as directed from the IT manager
- Maintain and uphold Hyatt security posture
Benefits
Paid time off, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, discounted parking and transportation options, and many more!
Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Qualifications
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
- Entry level position, with up to 2 years IT help desk or similar systems support experience
- Excellent interpersonal and customer service skills
- Excellent written and verbal communication skills
- Ability to logically diagnose and resolve technical issues
- Ability to learn new technologies and implements them
- Comfortable responding to customer/colleague issues via phone, email, computer chat and in person
- Detail oriented
- Manage IT Ticket Queue
- Basic knowledge of OSI TCP/IP Model and network fundamentals
- Knowledge of Windows 10/Windows server enterprise environment
- Ability to partner with IT escalation teams and vendors to troubleshoot issues
- Microsoft O/S, Apple O/S-iOS, and other major O/S
- Wireless networking architecture and troubleshooting
- Hotel IT or Operations experience a plus
Preferred Qualifications
CompTIA A+ Certification
CompTIA Network+ Certification
Functional knowledge of hospitality-technologies
Job Detail
-
CitySalt Lake City
-
Apply on hotel’s jobs sitehttps://careers.hyatt.com/en-US/careers/search?searchable=%5B%7B%22id%22:%22656160210089%22,%22text%22:%22Hyatt%20Regency%20Salt%20Lake%20City%22,%22portal%22:%5B%2221860210089%22,%2222260210089%22,%2268160210089%22%5D,%22filterId%22:%22ORGANIZATION%22%7D%5D