Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Overnight Front Office Supervisor
Opening winter of 2021, Pendry Park City will be the ideal base for outdoor adventures in every season. Our prime ski-in/ski-out location offers 7,300 acres of exceptional terrain paired with all of the services of a luxury resort, including ski valet, Spa Pendry, fine dining and a rooftop bar and pool. During the warmer months, hiking, mountain biking, and outdoor concerts are equally enticing endeavors. A modernist take on a traditional alpine lodge, the resort will feature 152 guestrooms and suites, along with fully serviced Pendry Residences Park City ranging in size from studios to four-bedroom homes. In the true tradition of Pendry, impeccable service-at-the-ready awaits you, making every aspect of your stay a pleasure.
With captivating destinations, artful environments, and attentive service, Pendry ushers in a new era of luxury hospitality. If you share the same passion for the emergence of the new luxury traveler: the guest who values design, service, culture and comfort, but wants to experience them in a new way, then we invite you to discover a modern professional and socially integrated experience with Pendry.
The Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company’s goals, objectives, vision, mission, and values.
Job duties include; although are not limited to:
Supporting the department operation and providing direct service to guests as needed, leading by example
Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
Assisting in creating and implementing profit and flow-through enhancing strategies and programs
Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
Supporting the hotel’s life-safety systems and being prepared at all times for emergency situations
Bachelor’s Degree required
Minimum of four (4) years’ experience in customer service
Two (2) to three (3) years of hotel supervisory experience
Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
Luxury hotel experience strongly preferred
Knowledge and experience in using Birchstreet, Alice and Rex preferred
Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.