Room Attendant

Hyatt Place Provo Downtown
Job Overview

JOB DESCRIPTION

POSITION TITLE:    Room Attendant

DEPARTMENT:        Housekeeping

REPORTS TO:           Executive Housekeeper/Asst Housekeeper

JOB SUMMARY:  Room Attendant are responsible for maintaining the cleanliness of guest rooms, working areas; may include guest common areas to include lobby, restrooms, hallways, and stairways as needed. Ensuring rooms are cleaned according to hotel standards for stayovers and check-out rooms. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and the hotel’s procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of cleaning equipment

 RESPONSIBILITIES: 

  • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest requests, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Vacuums the carpet.
  • Deliver and retrieve items on loan to guests e.g., iron and ironing boards
  • Ensure security of guest rooms and privacy of guests.
  • Perform rotation cleaning duties (e.g., wash windows, deep cleaning etc.) as required
  • Cleans guest bathroom/bedroom/floor corridor.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with the clean par to the designated layout.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Replenish amenities according to the operational standards e.g., toiletries, water, coffee/tea & condiments
  • Inspect condition of bathrobes and replace soiled/damaged ones, if appropriate.
  • Remove dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to the floor plan.
  • Responsible for the cleanliness and maintenance of work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned.
  • Responsible for following brand standard cleaning procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.
  • Other duties as necessary and assigned by management.

REQUIREMENTS:

  • Ability to stand, walk, kneel, bend, stoop and carry for prolonged periods of time as customary in a housekeeping role.
  • Must be able to push up to 75 lbs., lift and carry up to 25 lbs.

QUALIFICATIONS:

  • Previous hotel experience highly desirable.