Service Manager – PM

Grand America Hotel
  • Post Date: September 18, 2022
  • Apply Before: October 31, 2022
  • Applications 0
  • Views 33
Job Overview

At Grand America Hotels & Resorts, we are devoted to a tradition of excellence, providing memorable experiences, beautiful backdrops, and genuine service. Established in 1952 by the Holding family, the Grand America Hotels & Resorts’ distinctive collection includes The Grand America Hotel (Salt Lake City, Utah,) Sun Valley Resort (Sun Valley, Idaho,) Snowbasin Resort (Huntsville, Utah,) The Westgate Hotel (San Diego, California,) and Little America Hotel locations in Salt Lake City, Utah; Flagstaff, Arizona; Cheyenne, Wyoming and Little America, Wyoming. When it comes to outdoor adventure, family getaways, and destination meetings, Grand America Hotels & Resorts’ properties offer everything needed to ensure an unforgettable stay.

Position Summary
Develop service roles and responsibilities to adhere to standards set by leadership. Develop service processes and
systems to continuously improve the guest experience. Maintain standards of service throughout shifts while
working with management team to improve areas of guest experience and staff growth. Oversee FOH programs in
coordination with GM and Beverage Director to adhere branding and mission with service standards of operation.
Essential Job Functions
● Maintain open lines of communication between property, outlet, and management teams
● Maintain working knowledge of POS system
● Maintain uniform standards
● Keep abreast with menu knowledge, including menu changes, working with chef and beverage director
and manager to provide menu descriptions for service staff
● Coordinate with kitchen, bar, and cafe to get updates on new products and offerings
● Inspecting areas for cleanliness
● Ability to conduct pre shift meetings with staff
● Assist staff with staff job functions as needed (greeting / watering tables, two bite check back, running
food and beverages, clearing and resetting tables)
● Anticipate guest needs and respond promptly
● Maintain positive guest and staff environment at all times
● Provide post shift log
● Attend and conduct trainings with management team as needed
● Assist in coaching and counseling of service staff, holding employees accountable and ensuring consistent
follow up of standards in partnership with GM and HR
● Proactive in motivating service staff
● Ability to deal with problems with clients and operational issues maintaining a positive attitude
● Assist hiring manager and HR in onboarding and training service staff
● Educate FOH staff on new menu items, changes in procedures for current menu items and review of any
allergy/dietary consideration.
● Maintains patron satisfaction by assisting, with coordination with F&B Director and GM, in monitoring,
evaluating, and auditing food, beverage, and service offerings; building relationships with potential
recurring patrons

Job Detail
  • CitySalt Lake City
  • Apply on hotel’s jobs site
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