Spa Supervisor

Supervise the Spa at Sundance and Wellness Programs in the absence of the Spa Manager, ensuring the spa operates as a clean, safe, relaxing, and positive environment for guests and employees.

Key Responsibilities:

• Positively promote the Spa at Sundance, Wellness Programs, and other Sundance amenities.
• Promote wellness through the balance of mind, body, and nature through a unique and innovative yoga and wellness program.
• Assist the Spa Manager in day-to-day operations of the Spa as requested.
• Understand all the operational goals and needs of the spa.
• Lead the day-to-day operations of the spa’s front desk.
• Work the Spa Front Desk as needed to maintain proficiency and accommodate fluctuations in business levels.
• Maintain the Spa Front Desk schedule.
• Maintain schedule for wellness staff.
• Monitor staff’s attendance and performance offering course correction as needed.
• Be the example of punctuality and Sundance standards.
• Oversee performance and needs of the spa.
• Ensure that staff performs as prescribed by spa protocols, policies, and timeliness.
• Ensure all closing duties have been completed for the Front Desk and Therapists prior to leaving.
• Train new Front Desk staff, ensuring a depth of knowledge regarding retail products and services.
• Train staff to support the recycling program and share the Sundance story of environmental commitment.
• Possess exceptional knowledge of spa treatments, protocols, and products to be a resource for guests and team members.
• Ensure guest satisfaction and comfort throughout the spa experience.
• Thrive under pressure setting a tone of tranquility for staff and guests.
• Ensure an ambiance of relaxation.
• Monitor and maintain the integrity of each treatment room and the entire spa.
• Inspect the spa each shift and report general spa maintenance and repairs.
• Ensure retail area is organized and presentable.
• Ensure the dispensary is clean and organized.
• Fulfill any reasonable requests of the staff members, guests and management.
• Communicate with management and other team members, regarding guest or service concerns.
• In the absence of the Spa Manager, oversee all yoga & meditation classes.
• Inspect wellness facilities and equipment reporting needed maintenance, housekeeping, or repairs.
• Assist in the development of Wellness programs (meditation, yoga, nature hikes, pilates, etc.) that can be coupled with lodging to create guest Lodging packages.
• Assist in the development and oversight of Wellness Retreats, including dining and lodging components.
• Partner with Lodging Concierge and Marketing department to promote the Wellness programs to Lodging guests, the Sundance community, and locals.
• Promote a positive and healthy working environment for all spa staff.
• Attend all educational events and meetings sponsored by the Spa and Sundance.

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 6 months to one year related supervisory experience and/or training; or equivalent combination of education and experience.
• Certified Yoga Instructor, Personal Trainer, Esthetician, Massage Therapist Desired.
• The employee must occasionally lift and/or move up to 25 pounds.

Benefits:

• Employee discounts on dining and resort amenities
• Season Pass

Disclaimer

• This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.