Concierge

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Little America Hotel
  • Post Date: March 24, 2022
  • Applications 0
  • Views 297
Job Overview

The Concierge is a “First Impression” of the hotel, services and amenities. The Concierge is a caring and compassionate individual who projects a professional image while responsible for handling all assigned duties, providing excellent customer service and supporting the smooth operation of entire hotel.

 

Responsibilities:

  • Greet, inform, and direct guests and visitors in a friendly, helpful manner
  • Provide excellent phone etiquette for all telephone calls
  • Run errands for guests including personal items, gifts and special requests
  • Research and book transportation, tours and reservations for guests
  • Identify, screen and supervise off-site vendors for quality (restaurants, transportation, etc.)
  • Effectively coordinate appointments and reservations (i.e. dining and activities, etc.)
  • Perform media research; keeping current on local events, concerts, performances
  • Coordinate guest event requests (i.e. wedding proposals, anniversary celebrations, etc.)
  • Assist in general clerical and administrative functions and provides administrative support
  • Manage special projects (i.e. group transportation, activities, dining, etc.)
  • Must be able to stand for extended periods of times.
  • Possess excellent oral and written communication skills necessary for daily email correspondence and phone calls with guests and staff.
  • Possess detailed documentation skills regarding all work done on behalf of guests and staff, electronically and in log books.
  • Maintain well organized files and work space.

 

Qualifications:

  • 3 years or equivalent in customer service industry (preferably in a hotel environment)
  • 1 years or equivalent as a hotel concierge or guest services representative
  • An intimate knowledge of Utah, specifically Salt Lake City and surrounding areas regarding sights, activities, restaurants and venues.
  • Knowledge of computers, internet, and software applications including MS office
  • Skilled in building relationships with guests and staff.  Excellent guest recovery skills
  • Excellent organizational and time management skills
  • Flexibility to work evening shifts, weekends and holidays
  • Team player with a desire to support both guests and members of the hotel staff
  • Grounded in ethical principles and dedicated to the overall guest experience.
Job Detail
  • CitySalt Lake City
  • Apply on hotel’s jobs sitehttps://saltlake.littleamerica.com/careers/job-openings/
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