Concierge Manager

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Wasatch Peaks Ranch
  • Post Date: June 23, 2023
  • Applications 1
  • Views 293
Job Overview

Job Summary/Essential Functions:

The Concierge Manager will be responsible for ensuring best-in-class member, guests, and prospect experience by providing personalized concierge services such as making activity and event reservations, and offering suggestions for sightseeing, transportation, dining, and accommodations.

Job Duties:

  • Provides personalized and professional concierge services for members and their guests including, but not limited to:
  • Books on-property activity bookings.
  • Assembles lift, trail and ski condition information.
  • Handles ski guide and ski/board instruction reservations.
  • Schedules demo ski/board/recreational equipment reservations and fittings.
  • Provides referrals for adventure and experience bookings.
  • Arranges ground transportation.
  • Relays shuttle information, schedules and arrangements.
  • Provides restaurant referrals from Park City, Salt Lake City, and greater Morgan Valley.
  • Organizes children activity requests.
  • Researches and refers baby-sitting options.
  • Coordinates or communicates special occasions and celebrations.
  • Assists with special needs and requirements.
  • Books mountain guide and mountain sports lesson reservations for members and guests, both at WPR and at Snowbasin (our partner resort).
  • Manages all required member, guest and prospect pre-arrival and post-arrival communications.
  • Answers incoming calls and emails expeditiously and impresses members, guests and prospects with our responsiveness and area knowledge.
  • Warmly greets members, guests and prospects who are visiting the club.
  • Registers members and their guests and collects guest waivers.
  • Maintains a comprehensive supply of club and activity information for members and their guests; posts daily events/activities/menus/shuttle schedules.
  • Procures and provides curated lists of recommendations for available activities and services.
  • Provides member notifications and make sure all members/guests are thoroughly informed and have all the club offering information they need.
  • Creates and maintains all member and regular guest family profiles (names, birthdays, ages, favorite foods, sports teams, music, wine, electronic games, anniversaries, ski/board abilities, outside interests, special dietary needs food and other allergies, etc.)
  • Acquires pictures of all family members and guests. Prepares and sends thank-you letters, get-well cards, flowers and birthday greeting cards.
  • Provides periodic family “surprises” for members/guests and fulfill unique requests including arranging for adventure experiences such as heli-skiing, hot air balloon rides, etc.; coordinates special celebrations/memories for members/guests and arranging for hard-to-find items.
  • Updates the CRM, membership software and systems; maintain member and guest records (including visits by guests and member charges).
  • Provides daily members/guests on-property reports to all member facing staff, informing all WPR member-facing staff about member/guest arrivals, preferences, birthdays, anniversaries, special events, etc.
  • Receives, stores, and/or delivers mail and luggage. Performs appropriate on- or off-site errands for members/guests and pick up or deliver a variety of items.
  • Provides a variety of business services such as shipping packages and assisting with printing needs
  • Manages the club’s “lost and found” program.
  • Assists the events team in planning and scheduling special events, parties, or meetings, and acts as an onsite WPR representative as needed.
  • Assists the membership team with member relations, assembling/delivering member welcome packages and member orientations and tours.
  • Supports peak period operations at member hosting locations (Bar W, lodge, and lifts).
  • Works closely with WPR teams to consistently enhance and improve the member experience.
  • Creates and manages concierge department budget, tracks and reports expenses and assists the business team with any financial or IT requests.
  • Performs other duties or special projects as assigned or required.
  • Attends team, department and company-wide meetings.

Licenses and Special Requirements:

  • Les Clefs d’Or or Forbes training preferable.
  • Experience with Microsoft programs such as Word, Outlook, and Excel.
  • Creative or technical work experience with Adobe.

Physical Demands and Work Environment:

  • Constantly changing work environment (location, remote, sound, etc.)
  • Strong organizational and administrative skills are needed to succeed.
  • Ability to view, read, and interpret from various software, online and printed sources.
  • Visually inspect work areas for cleanliness, club standards, and safety.
  • Must be able to hear and react to emergency signals or communications.
  • Effectively use two-way radios.
  • Learn and enhance current and future software implementations.
  • Train subordinates on software and company programs.
  • Sit, stand, socialize, walk, push, pull, lift, grasp, twist, turn, bend, and move for extended amounts of time to adapt to an ever-changing environment.
  • Ability to supervise, empower, engage, and encourage a team.
  • Lift up to 50lbs occasionally, 25lbs frequently, and 10lbs constantly.

Classification: Full-time, exempt

Education/Experience:

  • High school diploma, GED equivalent or higher required. Bachelor’s degree preferred.
  • A minimum of five years in a resort, club or hospitality industry setting preferred.
  • Minimum of three years’ experience in a management or supervisory position.

Position Expectations:

  • Maintains neat and professional experience and always observes personal cleanliness rules.
  • Self-motivated.
  • Member and guest-service oriented.
  • Acts professionally.
  • Displays a positive attitude toward all (staff, members, guests).
  • Courteous towards others.
  • Demonstrates a willingness to help others.
  • Always acts ethically.
  • Works well in a team environment.
  • Being creative and proactive.
  • Must be aware and able to abide by safety practices.
  • Reliable and predictable attendance.
  • Wears a clean and presentable uniform.
  • Ability to exercise good judgement under pressure.
  • Can prioritize needs and effectively manage resources.
  • Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.
  • Must be able to work holidays, weekends, and overtime as needed.

Please forward a resume, cover letter, and three professional references to hr@wasatchpeaksranch.com

Job Detail
  • CityMorgan
  • Apply on hotel’s jobs sitehttps://wasatchpeaksranch.com/
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