Job Overview
Job Title: Convention Services Manager
FLSA: Full-time, Exempt
Reports To: Managing Director, Services & Events
Salary: DOE $48,000 Salary, plus bonus.
Primary Responsibilities:
Coordination of all destination services for assigned definite accounts, assists in site inspections as needed. Coordinates and assists with the implementation of specific attendance promotion programs, and creates a support network of stakeholders to ensure client’s needs can be met and exceeded by all destination service providers.
Job Duties:
- Works to fully understand the client’s goals and objective for a successful meeting, and creates a specific services plan to ensure client’s goals can be met and exceeded
- Execute successful VSL and client events as assigned
- Account responsibility as assigned by Managing Director, Services & Events
- Work as a liaison between destination service providers and client
- Demonstrate exceptional customer service in order to provide client with the best overall experience
- Prepare Site Inspection Itineraries and accompany groups on meeting planner visits
- Manage Downtown Alliance Street Banner program in CRM
- Conduct Attendance Promotion trips as assigned
- Other duties as assigned
Working Relationships:
Reports directly to Managing Director, Services & Events. Works closely with Services, Convention Sales team and other Visit Salt Lake staff. Also works with hotel sales and services staff and the Salt Palace Convention Center staff.
Qualifications:
- 5 years of direct service-related support work in a destination marketing organization or hospitality industry.
- Strong and consistent ability to prioritize activities, and to handle multiple responsibilities within a specific time frame.
- Possess excellent written, oral, and grammatical communication skills.
- Willing and able to work evenings, weekends and holidays based on client and office demands.
- Good working knowledge of computers, Microsoft Office software, and general office equipment.
- Experience with SimpleView CRM and MINT
Benefits Package:
Insurance: medical, dental, life, long term disability. 401(k) plan, Vacation, Sick, and major holidays PTO.
Application: Submit cover letter & resume to: Steve Gertsch: sgertsch@visitsaltlake.com by Friday May 28.
Job Detail
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CitySalt Lake City