Executive Housekeeper

• Have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to room boys.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedules cleaning of all meeting rooms after a completed function.
• Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Inventories cleaning supplies & linen stock to ensure adequate supplies.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Leads the housekeeping team training, coaching, counseling and also enforces to the hotels standard operating procedures.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises desk clerk of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Print all housekeeping related reports and traces from the Property Management System.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

Maintain high quality of housekeeping standards in:

Guest rooms

Linens and uniforms

Lost and found procedures

Laundry

Public areas

Meeting Space

• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Prepare annual housekeeping budget.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

• Co-ordinate with front office and sending room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends senior staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Oversee any guest communications from housekeeping.

• Minimum 2 – 4 years in a senior leadership capacity within the housekeeping environment.

Experience

Required

• Minimum 2 years in senior role within the Housekeeping Department.