Job Overview
Full Job Description
Job Description
Responsible for greeting and registering all guests and providing door & bell service when needed. Establishing guest accounts for the duration of their stay in a pleasant and courteous manner. Performing all concierge duties to meet every guests’ needs & requests. Serving meals and drinks where needed. Qualifications should include experience in a luxury hotel with emphasis on polite, courteous, outgoing individuals with excellent communication & organizational skills. Experience operating multi-line phones, taking guest reservations, providing guests with room rates, room availability and information on local attractions is advantageous. Must be able to work a flexible schedule (including evenings, weekends and holidays.).
Position Responsibilities
- 25% Provide accurate room rates, room availability, group events and stays, hotel policies & procedures (emergency procedures included)
- 25% Provide accurate room rates, room availability, group events and stays, hotel policies & procedures (emergency procedures included)
- Assist with planning guest vacation and making sure to meet each of their requests/needs
- 10% Registering and orienting arriving guests to the hotel upon arrival
- 10% Settling guest accounts upon departure
- 10% Assist the housekeeping department as needed including nightly turndown service
- 10% Assist with Food & Beverage service daily needs
- 10% Assist tasks of the General Manager
Essential Skills and Experience
- Must have at least one year of customer service experience
- Excellent communication & organizational skills
- Must be reliable, detail oriented & computer literate
- Ability to multitask
- Provide polite, courteous customer service
- Maintain appearance standards as outlined in grooming guidelines
Physical Demands
- Walk; use hands to finger, grasp, feel objects tools or controls; reach with hands and arms; balance; stoop and consistently sit, talk or hear. Employees may be required to perform all functions on a repetitive basis.
- Exert up to 10 pounds of force occasionally; lift, carry, push, pull or otherwise move objects, to include the human body.
- Specific vision abilities required by the job include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Job Detail
-
CityPark City