General Manager

Job Overview

• Represent the hotel in a professional, knowledgeable, and eloquent manner.
• Dress appropriately in business attire at all times.
• Ensure compliance with all Brand standards.
• Ensure compliance with all IGH Standards as outlined in the Employee Handbook and General Manager handbook.
• Maintain an impeccably clean, safe, and inviting atmosphere inside and out.
• Greet guests daily for a minimum of 2 hours during Peak check in and out times.
• Develop and execute both a short and long term operating plan to meet or exceed budgeted fiscal performance goals.
• Attend monthly property review meeting to report on hotel performance.
• Ensure an operating environment that will maximize guest satisfaction.
• Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.
• Establish a presence in the community through participation in local events, associations and community service projects. Identify and support a local charity.
• Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.
• Perform sales duties or work closely with the Sales Manager to set and achieve local account and group business sales objectives.
• Continually recruit, train and monitor staff. Ensure proper staffing levels on each shift.
• Create and maintain a pleasant, safe, and mutually respectful work environment. Continually interact with and motivate all staff members.
• Establish and maintain a comprehensive preventative maintenance program.
• Walk through entire property daily, inside, and out to ensure standards are met.

• Lift up to thirty (30) pounds
• Walking, bending, stretching, excessive standing and/or sitting
• Some exposure to chemicals

• Must be enthusiastic and energetic with a passion for hospitality
• Minimum three years’ experience as an Operations Manager, Front Office Manager, or Department Manager in a full or select service hotel
• Ability to read, write, and speak English fluently
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
• Proven record of success with Quality Assurance reviews and Guest Satisfaction
• Excellent oral and written communication skills
• Thorough understanding of total hotel operations

Salary: $75K+ DOE

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