Job Overview
To perform assigned audit functions. To assists our guests efficiently, courteously, and professionally in all front office related functions.
Guest Services
Reports to: Guest Service Supervisor
Supervises:N/A
Interfaces with: Guests, vendors and associates
Primary Job Duties:
Register guests and assign rooms, accommodating special requests whenever possible. Check guests out efficiently. Assist in pre-registration and blocking of reservations when necessary. Comply with unit cash handling, credit and check cashing policies and procedures. Complete daily checklist tasks. May be required to do laundry during shift. Keep front desk area clean and presentable for guests. Practice positive guest relations by demonstrating Western states Lodging & Management hospitality and service standards. Be knowledgeable of all brand specific front desk requirements and current promotions. Be knowledgeable and capable of operating current brand property management system. Other duties as assigned by your supervisor. Ensure hotel loss prevention policies are executed and enforced. Act as Manager on Duty to ensure guest complaint resolution. Audit guest accounts to ensure that room rates and market codes are correct and congruent. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract. Post room and tax to all active guest accounts. Run all computer reports necessary to complete accounting documents.
Job Qualifications:
Ability to verbally communicate effectively with guests and co-workers. Pushing, pulling, bending, stooping, upward reaching. Prolonged periods of standing and/or walking. Some exposure to cleaning chemicals. Smile and provide a pleasant place for our guests. Computer skills are a plus.