Sales Manager

Hampton Inn Salt Lake City
  • Post Date: 04/07/2021
Job Overview
Summary of Duties and Responsibilities
We seek an experienced individual to join our team as our Sales Manager at the Hampton Inn located in Downtown Salt Lake City. This position has overall responsibility to drive hotel revenue through effective sales efforts.
Hilton and the Woodbury Group care about your safety where you work. We comply with Hilton brand standards and have adopted a “clean stay” environment to ensure the safety of you and our guests.
Essential Functions
Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
  • Manages the development of a strategic account plan for the demand generators in the market.
  • Manages the property’s reactive and proactive sales efforts.
  • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
  • Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
  • Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
  • Attends sales strategy meetings to provide input on weekly and overall sales strategy.
  • Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
  • Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
  • Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
  • Serves as the sales contact for customers; serves as the customer advocate.
  • Serves as hotel authority on sales processes and sales contracts.
  • Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
  • Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
  • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
  • Performs other duties, as assigned, to meet business needs.
  • Maintains the RFP Process for the brand, building business cases and responding to bids
  • Maintains knowledge of market, competition and customers by attending networking events, developing and maintaining good relationships with the local community leaders and organizations.
Skills, Knowledge and Abilities
  • Excellent communication and customer service skills.
  • Must be an effective problem solver.
  • Good understanding of hotel operations, how each department interfaces with the others and how that impacts or influences the Sales Department.
  • Great organizational skills.
  • Proven ability to exceed performance targets, while maintaining costs.
  • Strong time management skills, possess organizational skills, and goal-oriented
  • Must enjoy working with other departments within the hotel to provide quality service to customers and to cultivate positive relationships.
  • Must possess excellent communication skills, both written and verbal and a polished presence
  • The ability to maintain a positive attitude and high level of energy and enthusiasm
Benefits
  • Medical + HSA or FSA
  • Dental
  • Vision
  • 401K Employer Match
  • Paid Time Off starting on first day
  • Free Life & Accident Insurance
  • Opportunities for growth & advancement within the Woodbury Group of hotels
  • Awesome Hilton worldwide travel discounts
Minimum Qualifications
Education: High school diploma or equivalent
Experience: 3 years of experience related to the above duties.
Work Environment 
Work schedule varies and may include working on holidays; will be required to work occasional weekends as “Manager on Duty”