Job Overview
Zermatt Utah Resort & Spa is hiring a full-time Assistant Front Office Manager. The Assistant Front Desk Manager will work closely with the Front Desk Manager to ensure efficiencies in the daily operation and a positive guest service experience is achieved. This position is instrumental in creating an inspiring hospitality experience for the guest from the time of arrival to their departure through billing.
Responsibilities
- Assists reservations, front desk, and guest services managers / supervisors as needed.
- Full understanding of computer systems as it pertains to the front office.
- Handle training of direct reports to ensure standards are achieved.
- Maintain inventories at the front office.
- Prepare Group information sheets.
- Attend appropriate meetings as assigned.
- Check all areas of the lobby, bell, front desk to make sure it is stocked, looks clean and inviting to our guests.
- Ensure team is using HotSOS for all housekeeping and engineering requests.
- Meet with team daily to review tasks. Review group arrivals; check in/check outs, reports and requests.
- Be visible and engage with guests. Phone courtesy training.
- Communicate and enforce policies and procedures.
- Initiate and implement up-selling techniques to promote hotel services.
- Perform all tasks of a front office staff as needed to facilitate service.
- Assist in responding to guest complaints or concerns in a prompt and professional manner.
- Respond to Medallia and social media surveys professionally and timely.
- Assists all past guests with billing questions and disputes.
- Additional duties as assigned by the Front Desk Manager/Director of Rooms.
Qualifications
- High School Diploma or equivalent certification
- Two (2) years hotel front desk experience preferred
- General understanding of the Hotel industry
- Positive, empathetic demeanor
- Strong knowledge of Microsoft Office Software and property management systems
- Ability to work various shifts (nights, weekends and holidays)
The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.
* Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) *
Job Detail
-
CityMidway
-
Apply on hotel’s jobs sitehttps://zermatt.applicantpool.com/jobs/969633.html