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Newpark Resort LLC
Job Overview
Join an awesome team and awesome place to work! Our employees say they feel like family here and we look forward to the opportunity to welcome you! Our guest service team is focused on the effortless and seamless movement of guests in and out of the facilities and creating memorable experiences! In this position, you will have a direct impact on the overall experience of our guests from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. This is the ideal position for someone who has a passion for guest service, values problem resolution and enjoys working in an evolving environment.
Job Perks:
Utah Jazz Tickets
Lagoon Tickets
Access to Skiing/ Snowboarding at Utah Resorts
Monthly Employee Events and Prizes
Team Member Hotel Stays
Friends & Family Discounts
Job Responsibilities Include:
Responsible for welcoming guests and accurately verifying all information during the check-in and check-out process including, but not limited to: proper public relations techniques, a courteous and professional attitude, and tone, identification and credit input, and ensuring all posting, cash transactions, account settlements, and deposits are handled correctly.
Accuracy and accountability of payment verification, the process of deposits, check cashing and exchange of currency is essential.
Review expected arrivals, no-shows, owners, and VIP guests to ensure that they are pre-registered, assigned/blocked properly and other departments are notified of room assignment, modifications, and special requests.
Review the daily room availability, restrictions, and logs.
Check the status of departures on a daily basis.
Relay all pertinent information to colleagues, supervisors, and other organizational departments as necessary.
Ensure all necessary reports and forms are completed daily.
Perform clerical duties such as typing correspondence, filing, package receipt, and delivery and answering phones.
Ensure messages and faxes are handled correctly and proficiently.
Must meet standards of cleanliness, employee satisfaction, productivity, safety, and guest comfort and satisfaction standards as established by the Company.
Other duties may be necessary and may be assigned.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Company, including evenings, nights, and weekends.
Job Detail
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Park City
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