Security Agent

The Grand America Hotel
  • Post Date: 11/13/2020
Job Overview

At Grand America Hotels & Resorts, we are devoted to a tradition of excellence, providing memorable experiences, beautiful backdrops, and genuine service. Established in 1952 by the Holding family, the Grand America Hotels & Resorts’ distinctive collection includes The Grand America Hotel (Salt Lake City, Utah,) Sun Valley Resort (Sun Valley, Idaho,) Snowbasin Resort (Huntsville, Utah,) The Westgate Hotel (San Diego, California,) and Little America Hotel locations in Salt Lake City, Utah; Flagstaff, Arizona; Cheyenne, Wyoming and Little America, Wyoming. When it comes to outdoor adventure, family getaways, and destination meetings, Grand America Hotels & Resorts’ properties offer everything needed to ensure an unforgettable stay.

TITLE: Security Agent 1

REPORTS TO: Security Manager

DEPARTMENT: Security

GENERAL PURPOSE: To provide a safe atmosphere for all Hotel Guests and Employees, while ensuring that rules and regulations are being kept and met.

JOB DESCRIPTION
At the Grand America & Little America Hotels, ensuring the safety of our Colleagues, Guests and Visitors is an integral part of our operations. As a Security Agent, your attentiveness, efficiency, and commitment will ensure our hotel remains a safe, enjoyable workplace and travel destination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Include the following, but are not limited to)

  • Provide excellent customer service when dealing with guests
  • Treat all co-workers with dignity and respect
  • Provide excellent telephone etiquette on all phone calls
  • Must be professional with guests and co-workers
  • Protect hotel property, guests, and staff
  • Respond to alarms and calls of distress
  • Perform first aid or CPR when needed
  • Act lawfully in direct defense of life or property
  • Guard against theft and maintain security
  • Observe signs of disorder and investigate disturbances
  • Patrol hotel interior, exterior, and perimeter
  • Stop suspicious people and ask for identification
  • Possess excellent oral and written communication skills
  • Possess detailed documentation skills
  • Report in detail any suspicious, criminal, or unusual incidents
  • Monitor and control access to hotel(s) entrances
  • Monitor fire alarm systems and CCTV monitors
  • Adhere to all company policies and proceduresQUALIFICATIONS & EXPERIENCE
  • Must be 21 years of age
  • High School Diploma or G.E.D
  • Possess a valid Utah Driver’s License
  • Must not have a criminal record
  • Basic computer skills, effectively communicate orally and in writing
  •  Knowledge of the Utah Criminal Code and Salt Lake City ordinances
  • Basic interview and interrogation skills
  • Ability to work without direct supervision
  • Physical ability to perform all security assignments
  • Ability to work in all areas of hotel operations
  • Ability to remain calm and make sound judgments in threatening situations
  • Ability to recognize and deal with suspicious behavior
  • Ability to recognize and deal with threats to hotel guests and staffHours: Full-time

    Schedule: Various Days and Shifts

    Wage: D.O.E.

    Benefits Package Offered: Yes