Job Overview
The F&B Assistant Systems Manager will maintain the beverage and retail inventories associated with all guest facing areas, including but not limited to lobby retail, ski lounge retail, and future retail activations. This individual will interact with the Auberge Home Office Retail team to ensure an exceptional retail experience for guests and a profitable sector for The Lodge at Blue Sky. The F&B Assistant Systems Manager is an advocate & ambassador of Auberge and the soulful journey of the Lodge at Blue Sky.
- Coordinates and communicates verbally and in writing with guests (internal and external) regarding event details.
- Acts as liaison between hotel and guest throughout the event process (pre-event and event), making presence and availability known to guests at all times during this process.
- Oversees his/her guest experiences from file turnover through the post-event phase until turnover back to sales.
- Proactively identifies operational challenges associated with his/her event and works with the hotel staff and guests to solve these challenges and/or develop alternative solutions.
- Participates in various meetings as necessary (Banquet Event Order Meeting, Catering Forecast, Resume Meeting, etc…).
- Completes monthly inventories of all beverage & retail spaces as aligned with property policy.
- Executes home office retail managers directives in a timely and effective manner.
- Communicates regularly with the home office retail team to ensure the appearance and direction of retail spaces align with Blue Sky’s soul of place and guest feedback.
- Interacts with guests to obtain feedback on product quality and service levels.
- Opportunity to sit in on vendor meetings and other home office retail team meetings.
- Trains and empowers appropriate departments & associates to provide exceptional experiences & services when utilizing Blue Sky retail & beverage areas and systems.
- Effectively and promptly responds to guest problems & actively works to re-engage the guest or associate when conflict arises.
- Maintain complete knowledge of property and other information including the following:
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- All property facilities/services offered and hours of operation
- All unit types, layout, décor, attributes and locations
- Entertainment/special events scheduled on the property and in the area
- General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests.Be knowledgeable about all guests and groups arriving at The Lodge at Blue Sky.
- Perform other duties as directed, developed or assigned to meet business needs.
REQUIREMENTS:
- Effective upselling skills of products and experiences.
- Knowledge of menu planning, food presentation, and banquet and event service operations.
- Strong guest development and relationship management skills.
- 1 – 2 years of experience in event management or related professional area.
- Previous experience at luxury resorts and/or fine dining is desirable.
OUR PROPERTY
Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.
JOIN OUR FAMILY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Detail
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CityPark City
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Apply on hotel’s jobs sitehttps://aubergeresorts.com/bluesky/careers/