Visitor Services & Partner Development Assistant

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Visit Salt Lake
  • Post Date: May 21, 2021
  • Applications 0
  • Views 285
Job Overview

Job Title:              Visitor Services & Partner Development Assistant

FLSA:                     Full Time, Non-Exempt

Hours:                   40 hours per week

Rate:                     $16.00/hour

 

Primary Responsibilities

Visitor Services/Partner Development assistant is responsible for providing guest services and acting as the in-person representative for Visit Salt Lake in the Visitor Information Center, maintaining a high level of customer service with direct guest interaction.  Position is responsible for assisting partner development with administrative duties as assigned.

 

Job Duties

  • Maintain knowledge of Salt Lake venues, restaurants, bars, events, things to do and more
  • Provide retail support. Including sales, customer service, register, restocking, and opening and closing procedures
  • Engage guests in person, via email, on the phone, and the Visit Salt Lake Chat Bot
  • Open and close Visitor Information Center doors, ensuring business hours are maintained
  • Maintain thorough knowledge of Visit Salt Lake campaigns, promotions, and products
  • Provide basic customer service and information for Ski City Super Pass, Visit Salt Lake Brewery Pass, and Visit Salt Lake Connect Pass
  • Records all partner referrals into CRM
  • Create and send dues invoices to all new and renewing members
  • Curate and sends aging communications on a monthly basis
  • Create and send all new member packets
  • Assist with administrative duties and Membership events as-needed
  • Audit destination listings on VisitSaltLake.com
  • Assists Director of Visitor Services and Brand Activations in knowledge base input for Chatbot.
  • Other Duties as assigned

 

Qualifications

  • Good working knowledge of computers, Microsoft Office software and the ability to learn programs specific to VSL
  • Comfortable navigating and troubleshooting various computer programs; comfortable working with tech-based info sources; knowledge of database technology a plus
  • Self-starter; strong organizational skills, initiative, attention to detail and ability to multi-task
  • Neat and professional appearance
  • Ability to lift up to 30 lbs. occasionally, standing for long periods

Benefits Package: 

Insurance: medical, dental, life, long term disability.  401(k) plan, Vacation, Sick, and major holidays PTO.

 

Application Deadline May 28, 2021:  Submit cover letter & resume to: Steve Gertsch:

sgertsch@visitsaltlake.com

 

Final candidates will be subject to a background and reference check.  E/O/E

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