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Tru by Hilton Clearfield Hill Air Force Base
Job Overview
Come join our award-winning team as a Guest Service Agent at the Tru by Hilton at Hill Air Force Base in Clearfield. Position is full-time, on average 40 hours/week, days vary, traditionally 8am-4pm, 9am-5pm, or 10am-7pm. Must be able to work weekends and holidays as needed.
Hilton and the Woodbury Group care about your safety where you work. We comply with Hilton brand standards and have adopted a “clean stay” environment to ensure the safety of you and our guests.
Benefits
- Daily Pay – get paid on-demand
- Medical Insurance
- Dental
- Vision
- 401K Employer Match
- Paid Time Off starting on first day
- Free Life and Accident Insurances
- Opportunities for growth and advancement within the Woodbury Group of hotels
- Awesome worldwide hotel discounts (up to 75% off)
- Employee Assistance Program
- Employee Wellness Program
Responsibilities to include:
• Assist the GM in monitoring operational and financial performance; actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow through, and exceptional guest experience.
• Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.
• Accurately submit payroll ensuring employee checks are correct.
• Promote 100% guest satisfaction throughout property; instill high level of guest satisfaction objective to all hotel associates.
• Ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
• Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.
• Is visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive.
• Help recruit qualified applicants, train employees in accordance with company and brand standards.
• Foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.
Minimum Qualifications
Education: High school diploma or equivalent
Experience: At least 2 years of hotel front office experience, customer service, accounting and team management experience.
Job Detail
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CityClearfield
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Apply on hotel’s jobs sitehttps://truclearfield.careerplug.com/j/0222umu