Job Overview
Newpark Resort is looking for a confident, service-minded Guest Services Supervisor to help lead our front desk team and create a smooth, welcoming experience for every guest—from the moment they book their stay through their final departure.
Located in the heart of the Newpark Town Center, our resort welcomes guests who come to Park City to explore, recharge, celebrate, and make lasting memories. The Guest Services Supervisor plays a key role in bringing that experience to life.
This is a hands-on leadership position for someone who enjoys solving problems, supporting a team, paying attention to the details, and stepping in before a small issue becomes a big one. You will help oversee daily front desk operations, support accurate reservations and guest billing, assist with scheduling and training, and provide thoughtful service recovery when things do not go exactly as planned.
Why Join Newpark Resort?
Hospitality at Newpark Resort is about more than checking guests in and handing over room keys. It is about anticipating needs, creating memorable moments, and working together to provide the kind of service guests remember long after they leave.
This role is a great opportunity for an experienced hospitality professional who is ready to take on more leadership responsibility while remaining closely connected to guests and daily hotel operations.
As part of our team, you will:
- Make a direct impact on the guest experience
- Support and develop an experienced front desk team
- Work collaboratively across hotel departments
- Build valuable resort operations and leadership experience
- Enjoy employee discounts and a competitive benefits package
- Work in one of Utah’s most desirable mountain communities
What You’ll Do
- Lead by example and model Newpark Resort’s hospitality and service standards.
- Support daily front desk operations, including check-ins, check-outs, guest communication, reservation updates, and payment processing.
- Welcome guests warmly and help create a professional, personalized arrival and departure experience.
- Assist with difficult guest situations, service recovery, and guest concerns with urgency, empathy, and follow-through.
- Proactively identify potential reservation, billing, or operational issues before they affect the guest experience.
- Review reservations and booking channels to ensure information is complete, accurate, and properly processed.
- Confirm guest communications and confirmation emails are sent and include accurate reservation details.
- Support direct bookings, third-party reservations, group business, and group room blocks.
- Review folios, deposits, charges, guest accounts, and billing records for accuracy.
- Research and resolve reservation or billing discrepancies.
- Maintain awareness of hotel occupancy, arrivals, departures, VIP guests, special requests, group activity, and operational priorities.
- Partner with housekeeping, maintenance, sales, accounting, and resort leadership to support seamless hotel operations.
- Provide daily support, coaching, communication, and direction to the front desk team.
- Assist with employee training, accountability, performance feedback, and ongoing team development.
- Create and manage the front desk schedule to ensure appropriate coverage based on business needs.
- Perform other duties as assigned.
What We’re Looking For
- At least two years of previous supervisory or team leadership experience.
- Previous hotel, resort, hospitality, front desk, or guest service experience strongly preferred.
- Experience working with reservations, guest billing, group room blocks, or hotel property management systems preferred.
- Strong problem-solving skills and sound professional judgment.
- A calm, confident, and solution-focused approach during challenging situations.
- Excellent communication and interpersonal skills.
- Strong attention to detail, particularly when working with reservations, billing, and guest accounts.
- The ability to coach and support an experienced team with professionalism, consistency, and confidence.
- The ability to work a flexible schedule, including weekends, holidays, and evenings as needed.
Physical Requirements
- Ability to stand or sit for extended periods.
- Ability to regularly use a computer, telephone, and other office equipment.
- Ability to occasionally lift or move items needed for front desk operations.
- Ability to communicate clearly and professionally with guests, employees, and resort leadership.
Schedule and Employment Status
This is a full-time, non-exempt, in-person position located at Newpark Resort in Park City, Utah.
The schedule will vary based on resort operations and may include day shifts, evening shifts, weekends, and holidays.
Benefits
Newpark Resort offers eligible employees a competitive benefits package, including:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account
- Paid time off
- Parental leave
- Employee assistance program
- Employee discounts
- Flexible scheduling
Ready to Bring Your Hospitality Experience to Newpark?
We are looking for someone who takes pride in creating excellent guest experiences, enjoys helping a team succeed, and knows how to keep hotel operations moving—even when the lobby gets busy and the phone will not stop ringing.
Join Newpark Resort and help us create memorable Park City experiences, one guest at a time.
Job Detail
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CityPark City